Datenschutzerklärung / Privacy Policy

1. Verantwortlicher / Controller

AutomateIQ24
Bergmannsring 13, 06217 Merseburg, Germany
E-Mail: contact@automateiq24.com

2. Erhebung und Speicherung personenbezogener Daten / Collection of Personal Data

When you visit our website, the following data is automatically collected by our hosting provider: IP address, date and time of access, pages visited, browser type, and operating system. This data is used for security purposes and to ensure the functionality of our website.

When you use our contact form, we collect: your name, email address, phone number (optional), company name (optional), and your message. This data is processed solely for the purpose of responding to your inquiry.

3. Rechtsgrundlage / Legal Basis

The processing of your data is based on Art. 6(1)(f) DSGVO (legitimate interest) for website operation and Art. 6(1)(b) DSGVO (contract initiation) for contact form submissions.

4. Datenweitergabe / Data Sharing

We use the following data processors in accordance with Art. 28 DSGVO. Each processor acts under a data processing agreement and only processes data as instructed:

• SendGrid (Twilio Inc.) — email delivery for contact form responses.
• Telegram (Telegram FZ-LLC) — internal notifications only; no user personal data is forwarded.
• ElevenLabs Inc. — AI voice assistant on the website. When you interact with the voice widget, audio is processed by ElevenLabs. Privacy policy: https://elevenlabs.io/privacy
• Apify Technologies s.r.o. — used for automated web data collection (lead prospecting). Public business data only. Privacy policy: https://apify.com/privacy-policy
• OpenAI OpCo LLC — AI text generation for personalised outreach emails. No personal data of website visitors is shared. Privacy policy: https://openai.com/privacy
• Vercel Inc. — website hosting. Privacy policy: https://vercel.com/legal/privacy-policy
• Neon Inc. — PostgreSQL database hosting (lead & campaign data). Infrastructure located in the US (us-east-1 AWS region, Virginia) under a Data Processing Agreement (DPA) with Standard Contractual Clauses (SCCs) for GDPR compliance. Privacy policy: https://neon.tech/privacy-policy

We do not sell your personal data to any third party.

5. Cookies

Our website uses only technically necessary cookies. No tracking or analytics cookies are used without your explicit consent.

6. Ihre Rechte / Your Rights

Under the DSGVO/GDPR, you have the right to: access your personal data, request correction or deletion, restrict processing, data portability, and object to processing. To exercise these rights, contact us at contact@automateiq24.com.

7. Speicherdauer / Data Retention

Personal data from contact form submissions is stored for the duration of the business relationship and deleted after 6 months of inactivity, unless legal retention periods apply.

8. Aufsichtsbehörde / Supervisory Authority

You have the right to lodge a complaint with a supervisory authority. The competent authority for AutomateIQ24 is:

Berliner Beauftragte für Datenschutz und Informationsfreiheit (BlnBDI)
Friedrichstr. 219, 10969 Berlin
E-Mail: mailbox@datenschutz-berlin.de
Website: https://www.datenschutz-berlin.de